Return Policy
At SHINUUS LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy to ensure your satisfaction.
Please review the following guidelines regarding returns, exchanges, and refunds.
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1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
- The item(s) must be unused, in the original packaging, and in the same condition as when you received them.
- The return request must be made within 15 days of receiving your order.
- Proof of purchase is required (such as an order confirmation email or receipt).
Non-returnable items include:
- Custom-made or personalized items
- Gift cards
- Items marked as final sale or clearance
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2. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Email our customer service team at info@shinu.us with your order number, reason for the return, and photos of the product (if applicable).
2. Return Authorization: Once we approve your return request, we will provide you with a return authorization and instructions on how to send the product back.
3. Shipping Your Return: You will be responsible for the cost of shipping the returned item unless the product is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
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3. Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Partial Refunds: In some situations, only partial refunds may be granted (e.g., products with signs of use, damage not caused by our error, or products returned outside of the 15-day window).
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4. Exchanges
If you received a defective or damaged product, we are happy to exchange it for the same item at no additional cost. Please contact us at info@shinu.us within 7 days of receiving your order to arrange an exchange.
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5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
1. Check your bank account for pending transactions.
2. Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at info@shinu.us.
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6. Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items and items marked as “final sale” cannot be refunded or exchanged.
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7. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund, unless the return is due to a mistake on our part (such as receiving the wrong item or a defective product).
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8. Cancellations
Orders can only be canceled if they have not yet been processed and shipped. If you wish to cancel your order, please contact us as soon as possible at [insert contact email]. Once an order has shipped, it cannot be canceled, but you may return it in accordance with this policy.
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9. Contact Us
If you have any questions or need assistance with a return, refund, or exchange, please reach out to our customer support team:
SHINUUS LLC
Email: info@shinu.us
Phone: +1 877 857 0877
